Test Connection - This button tests the credentials and confirms whether the connection is valid.Today Facebook Messenger for Android has received an additional feature - support for SMS.Generate random token - Creates a random webhook token that you can copy and paste into your your Facebook App management page in Webhooks > Verify Token.Webhook Verify Token - The token used to confirm that Facebook is the real server, which is needed for Facebook to send you a message from the customer if you do not have a token, click the Generate random token below.Token - The Page Access Token for your Facebook Page.You can find the Page ID in the "About" section of your page. Page ID - Your Facebook Page ID (string).Page Username - The name of your Facebook Messenger integration account (any).(If you do not know your credentials, ask your system administrator.) Using the credentials for your Facebook App, enter values for the following screen properties. Step 6: Specify Facebook Messenger integration account properties In the Create integration account window that appears, select Messenger and click OK.Click the Add "+" button to add a new account.Navigate to Configuration > Integration Accounts.Log in as Admin to the Contact Center Administrator application. Keep this tab open so it is easy to switch between sites and copy and paste credentials. Now, in a new browser tab, configure the integration account that will link Facebook Messenger to Bright Pattern Contact Center. Step 5: Create a new integration account in Contact Center Administrator You will need this when configuring your integration account in later steps. In the Token Generated dialog, click I Understand and then copy the token.Note that you must also set permissions for which pages the admin user can access.If you did not already create a Facebook Page, click the Create New Page link.This will generate the Page Access Token. In the Access Tokens section, next to the desired Facebook Page, click Generate Token.The Messenger Platform’s Settings displays sections called Access Tokens, Webhooks, and Pages, among others. Once it has been added, you will see Messenger on the left-hand menu.From the left-hand menu, next to Product, click + to add a new product.On the dashboard, you should see your App ID.Īdding Messenger as a product to your Facebook App allows your Facebook Page to use the Messenger API to handle chat interactions. See Facebook’s Help Center for more information on how to create one.Īfter registering as a developer and creating both your Facebook App and Page, log in to your Facebook app management page at. You will need your Page username later in this configuration procedure. The Page username is what appears in your Facebook Page’s URL, beneath the Facebook Page’s name on the page itself, and in search results. Note that for your Facebook Page, you will additionally need to create a username for it. If you have already done this, skip this step and proceed to Step 2. Go to, and create a Facebook App and a Facebook Page for your organization. Contact Center Administrator is where you add the Messenger integration account to Bright Pattern Contact Center.Ĭonfiguration Procedure Step 1: Create a Facebook App and a Facebook Page Messaging events for your Facebook Page are sent securely to your webhook. Your Facebook Page is what is used as your organization’s identity. The Facebook App contains the settings for your webhook and access token. The Contact Center Administrator application as admin.Your organization’s Facebook App and Facebook Page.To configure Facebook Messenger integration, you will need system access to: Integration configuration involves linking your Facebook Page to your Bright Pattern Contact Center. Incoming chat interactions are routed to the integrated Agent Desktop environment, where agents also have direct access to the phone, live chat, email, SMS, various other mobile messenger apps, customer and agent records, interaction details, and more. When Bright Pattern Contact Center is integrated with Facebook Messenger, your Bright Pattern Agent Desktop environment is equipped to handle customer-initiated interactions from the Messenger application or the Facebook application on a customer’s mobile phone, tablet, or computer. Customizing Interactions Using Scenariosįacebook Messenger Integration Configuration.1.1.8 Step 8: Add "Send Message" button to your Facebook Page.1.1.7 Step 7: Edit your page subscription settings.1.1.6 Step 6: Specify Facebook Messenger integration account properties.1.1.5 Step 5: Create a new integration account in Contact Center Administrator.1.1.3 Step 3: Add Messenger as a product.1.1.1 Step 1: Create a Facebook App and a Facebook Page.
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